{"id":6482,"date":"2026-05-19T20:08:37","date_gmt":"2026-05-19T20:08:37","guid":{"rendered":"https:\/\/byu.world\/?page_id=6482"},"modified":"2026-05-19T20:17:30","modified_gmt":"2026-05-19T20:17:30","slug":"politique-remboursement","status":"publish","type":"page","link":"https:\/\/byu.world\/politique-remboursement\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6482\" class=\"elementor elementor-6482\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55dba77 e-flex e-con-boxed e-con e-parent\" data-id=\"55dba77\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-927eb04 elementor-widget elementor-widget-text-editor\" data-id=\"927eb04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"qMYqUG_convSearchResultHighlightRoot\"><div class=\"\" data-turn-id-container=\"request-WEB:bc857bb9-e1ba-4ef1-babc-5180f644d5f2-58\" data-is-intersecting=\"true\"><div class=\"relative w-full overflow-visible\"><section class=\"text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-WEB:bc857bb9-e1ba-4ef1-babc-5180f644d5f2-58\" data-turn-id-container=\"request-WEB:bc857bb9-e1ba-4ef1-babc-5180f644d5f2-58\" data-testid=\"conversation-turn-16\" data-scroll-anchor=\"false\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\"><div class=\"flex max-w-full flex-col gap-4 grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"f74de79e-dc16-4e27-a21c-b2df66987e25\" data-message-model-slug=\"gpt-5-5\" data-turn-start-message=\"true\"><div class=\"flex w-full flex-col gap-1 empty:hidden\"><div class=\"markdown prose dark:prose-invert wrap-break-word w-full light markdown-new-styling\"><p data-section-id=\"hhezzp\" data-start=\"0\" data-end=\"28\">POLITIQUE DE REMBOURSEMENT<\/p><p data-start=\"30\" data-end=\"89\">LAST UPDATED: May 20, 2026<br data-start=\"56\" data-end=\"59\" \/>EFFECTIVE DATE: May 20, 2026<\/p><p data-start=\"91\" data-end=\"207\">SERVICE : BY\u00dc eSIM<br data-start=\"109\" data-end=\"112\" \/>ORGANIZATION NAME : BYU PLATFORM FRANCE<br data-start=\"151\" data-end=\"154\" \/>WEBSITE URL : <span class=\"\" data-state=\"closed\"><a target=\"_blank\" class=\"decorated-link\" rel=\"noopener\" href=\"http:\/\/www.byu.world\/esim\">BY\u00dc<\/a><\/span><\/p><p data-start=\"209\" data-end=\"248\">CONTACT :<br data-start=\"218\" data-end=\"221\" \/>Email : <a data-start=\"229\" data-end=\"246\" class=\"decorated-link cursor-pointer\" rel=\"noopener\">hello@byu.world<\/a><\/p><hr data-start=\"250\" data-end=\"253\" \/><p data-section-id=\"chfhy1\" data-start=\"255\" data-end=\"272\">1. INTRODUCTION<\/p><p data-start=\"274\" data-end=\"370\">La pr\u00e9sente Politique de Remboursement d\u00e9finit les conditions applicables aux achats d\u2019eSIM BY\u00dc.<\/p><p data-start=\"372\" data-end=\"464\">En effectuant un achat sur BY\u00dc, le client accepte les pr\u00e9sentes conditions de remboursement.<\/p><hr data-start=\"466\" data-end=\"469\" \/><p data-section-id=\"1bbnmy7\" data-start=\"471\" data-end=\"503\">2. CONDITIONS DE REMBOURSEMENT<\/p><p data-start=\"505\" data-end=\"574\">Un remboursement peut \u00eatre accord\u00e9 uniquement dans les cas suivants :<\/p><ul data-start=\"576\" data-end=\"723\"><li data-section-id=\"141ehjt\" data-start=\"576\" data-end=\"608\"><p>l\u2019eSIM n\u2019a jamais \u00e9t\u00e9 activ\u00e9e,<\/p><\/li><li data-section-id=\"tnu8mm\" data-start=\"609\" data-end=\"642\"><p>l\u2019eSIM n\u2019a jamais \u00e9t\u00e9 utilis\u00e9e,<\/p><\/li><li data-section-id=\"1p1n7jp\" data-start=\"643\" data-end=\"723\"><p>ou un probl\u00e8me technique confirm\u00e9 par BY\u00dc emp\u00eache le fonctionnement de l\u2019eSIM.<\/p><\/li><\/ul><p data-start=\"725\" data-end=\"842\">Une fois l\u2019eSIM activ\u00e9e, aucun remboursement ne pourra \u00eatre effectu\u00e9, m\u00eame si aucune donn\u00e9e mobile n\u2019a \u00e9t\u00e9 consomm\u00e9e.<\/p><hr data-start=\"844\" data-end=\"847\" \/><p data-section-id=\"laoz50\" data-start=\"849\" data-end=\"874\">3. PROBL\u00c8MES TECHNIQUES<\/p><p data-start=\"876\" data-end=\"968\">En cas de probl\u00e8me technique, le client doit contacter le support BY\u00dc \u00e0 l\u2019adresse suivante :<\/p><p data-start=\"970\" data-end=\"987\"><a data-start=\"970\" data-end=\"987\" class=\"decorated-link cursor-pointer\" rel=\"noopener\">hello@byu.world<\/a><\/p><p data-start=\"989\" data-end=\"1083\">BY\u00dc pourra demander certaines informations afin de v\u00e9rifier le probl\u00e8me rencontr\u00e9, notamment :<\/p><ul data-start=\"1085\" data-end=\"1228\"><li data-section-id=\"1ps552p\" data-start=\"1085\" data-end=\"1128\"><p>l\u2019adresse email utilis\u00e9e lors de l\u2019achat,<\/p><\/li><li data-section-id=\"12prse7\" data-start=\"1129\" data-end=\"1154\"><p>le mod\u00e8le du t\u00e9l\u00e9phone,<\/p><\/li><li data-section-id=\"qciodn\" data-start=\"1155\" data-end=\"1178\"><p>des captures d\u2019\u00e9cran,<\/p><\/li><li data-section-id=\"5dan0q\" data-start=\"1179\" data-end=\"1228\"><p>ou toute autre information utile au diagnostic.<\/p><\/li><\/ul><p data-start=\"1230\" data-end=\"1343\">Si le probl\u00e8me technique est confirm\u00e9 par BY\u00dc et provient du Service, un remboursement total pourra \u00eatre accord\u00e9.<\/p><hr data-start=\"1345\" data-end=\"1348\" \/><p data-section-id=\"1v0n88\" data-start=\"1350\" data-end=\"1376\">4. CAS NON REMBOURSABLES<\/p><p data-start=\"1378\" data-end=\"1437\">Aucun remboursement ne sera accord\u00e9 dans les cas suivants :<\/p><ul data-start=\"1439\" data-end=\"1742\"><li data-section-id=\"1tach6b\" data-start=\"1439\" data-end=\"1454\"><p>eSIM activ\u00e9e,<\/p><\/li><li data-section-id=\"i0300r\" data-start=\"1455\" data-end=\"1487\"><p>t\u00e9l\u00e9phone non compatible eSIM,<\/p><\/li><li data-section-id=\"1glsam5\" data-start=\"1488\" data-end=\"1537\"><p>mauvaise installation ou mauvaise manipulation,<\/p><\/li><li data-section-id=\"wwdvzc\" data-start=\"1538\" data-end=\"1569\"><p>erreur de commande du client,<\/p><\/li><li data-section-id=\"yvk817\" data-start=\"1570\" data-end=\"1601\"><p>probl\u00e8me li\u00e9 au r\u00e9seau local,<\/p><\/li><li data-section-id=\"4anmdy\" data-start=\"1602\" data-end=\"1629\"><p>faible couverture r\u00e9seau,<\/p><\/li><li data-section-id=\"1i30ix2\" data-start=\"1630\" data-end=\"1670\"><p>r\u00e9duction de d\u00e9bit li\u00e9e au fair usage,<\/p><\/li><li data-section-id=\"1veh2n2\" data-start=\"1671\" data-end=\"1717\"><p>interruption temporaire du r\u00e9seau op\u00e9rateur,<\/p><\/li><li data-section-id=\"pgjda5\" data-start=\"1718\" data-end=\"1742\"><p>expiration du forfait.<\/p><\/li><\/ul><hr data-start=\"1744\" data-end=\"1747\" \/><p data-section-id=\"3kz2qv\" data-start=\"1749\" data-end=\"1777\">5. FRAIS NON REMBOURSABLES<\/p><p data-start=\"1779\" data-end=\"1812\">En cas de remboursement accept\u00e9 :<\/p><ul data-start=\"1814\" data-end=\"1951\"><li data-section-id=\"13b0dti\" data-start=\"1814\" data-end=\"1860\"><p>le montant du forfait pourra \u00eatre rembours\u00e9,<\/p><\/li><li data-section-id=\"etr917\" data-start=\"1861\" data-end=\"1951\"><p>les frais bancaires, frais Stripe ou frais de transaction restent \u00e0 la charge du client.<\/p><\/li><\/ul><hr data-start=\"1953\" data-end=\"1956\" \/><p data-section-id=\"1fl2s8k\" data-start=\"1958\" data-end=\"1979\">6. D\u00c9LAI DE DEMANDE<\/p><p data-start=\"1981\" data-end=\"2086\">Toute demande de remboursement doit \u00eatre effectu\u00e9e dans un d\u00e9lai maximum de 6 mois apr\u00e8s la date d\u2019achat.<\/p><p data-start=\"2088\" data-end=\"2147\">Au-del\u00e0 de ce d\u00e9lai, aucune demande ne pourra \u00eatre trait\u00e9e.<\/p><hr data-start=\"2149\" data-end=\"2152\" \/><p data-section-id=\"gjlq7\" data-start=\"2154\" data-end=\"2174\">7. MODE DE DEMANDE<\/p><p data-start=\"2176\" data-end=\"2252\">Les demandes de remboursement doivent \u00eatre envoy\u00e9es uniquement par email \u00e0 :<\/p><p data-start=\"2254\" data-end=\"2271\"><a data-start=\"2254\" data-end=\"2271\" class=\"decorated-link cursor-pointer\" rel=\"noopener\">hello@byu.world<\/a><\/p><hr data-start=\"2273\" data-end=\"2276\" \/><p data-section-id=\"19had6l\" data-start=\"2278\" data-end=\"2296\">8. MODIFICATIONS<\/p><p data-start=\"2298\" data-end=\"2387\">BY\u00dc se r\u00e9serve le droit de modifier la pr\u00e9sente Politique de Remboursement \u00e0 tout moment.<\/p><p data-start=\"2389\" data-end=\"2456\">Les modifications prendront effet d\u00e8s leur publication sur le site.<\/p><hr data-start=\"2458\" data-end=\"2461\" \/><p data-section-id=\"4sjovl\" data-start=\"2463\" data-end=\"2475\">9. CONTACT<\/p><p data-start=\"2477\" data-end=\"2542\">Pour toute question concernant cette Politique de Remboursement :<\/p><p data-start=\"2544\" data-end=\"2569\" data-is-last-node=\"\" data-is-only-node=\"\">Email : <a data-start=\"2552\" data-end=\"2569\" data-is-last-node=\"\" class=\"decorated-link cursor-pointer\" rel=\"noopener\">hello@byu.world<\/a><\/p><\/div><\/div><\/div><\/div><div class=\"text-center\">\u00a0<\/div><\/div><\/div><\/section><p class=\"contents\">\u00a0<\/p><\/div><\/div><\/div><p class=\"pointer-events-none -mt-px h-px translate-y-[calc(var(--scroll-root-safe-area-inset-bottom)-14*var(--spacing))]\" aria-hidden=\"true\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>POLITIQUE DE REMBOURSEMENT LAST UPDATED: May 20, 2026EFFECTIVE DATE: May 20, 2026 SERVICE : BY\u00dc eSIMORGANIZATION NAME : BYU PLATFORM FRANCEWEBSITE URL : BY\u00dc CONTACT :Email : hello@byu.world 1. INTRODUCTION La pr\u00e9sente Politique de Remboursement d\u00e9finit les conditions applicables aux achats d\u2019eSIM BY\u00dc. En effectuant un achat sur BY\u00dc, le client accepte les pr\u00e9sentes conditions [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_cloudinary_featured_overwrite":false,"footnotes":""},"class_list":["post-6482","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de remboursement - BY\u00dc<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/byu.world\/politique-remboursement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de remboursement - BY\u00dc\" \/>\n<meta property=\"og:description\" content=\"POLITIQUE DE REMBOURSEMENT LAST UPDATED: May 20, 2026EFFECTIVE DATE: May 20, 2026 SERVICE : BY\u00dc eSIMORGANIZATION NAME : BYU PLATFORM FRANCEWEBSITE URL : BY\u00dc CONTACT :Email : hello@byu.world 1. 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